Privacy Policy

Information We Collect

Types of information we collect

• Contact information: name, email address, phone number, postal address.
• Account information: username, hashed password, profile details.
• Health and medical information: records, treatment notes, doctor requests, and other health-related data you or your healthcare provider submit.
• Usage and technical data: IP address, device identifiers, browser type, pages visited, and other analytics used to improve the site.
• Communications: messages, support requests, and other correspondence with Healora.

How information is collected

• Directly from you: when you register, fill forms, upload records, or communicate with us.
• From healthcare providers: when doctors or clinics share records with your consent.
• Automatically: through cookies and analytics when you use the website.

How We Use Your Information

Primary purposes

• Provide and operate services: to create and manage your account, deliver features, and support clinical workflows.
• Communication: to respond to inquiries, send service updates, and provide notifications with your consent.
• Healthcare coordination: to store, organize, and share medical records with authorized doctors or patients as requested.
• Improvement and analytics: to analyze usage and improve functionality and user experience.
• Legal and safety: to comply with legal obligations and protect the rights, property, or safety of Healora, our users, or others.

Marketing and third-party use

• We do not sell your personal information for third-party marketing.
• We will not share your information for advertising without your explicit consent.

Sharing and Disclosure

When we share information

• With your consent: when you authorize sharing with doctors, caregivers, or third parties.
• Service providers and partners: we may share data with vendors who perform services on our behalf under strict confidentiality obligations.
• Legal requirements: when required by law, court order, or to respond to lawful requests by public authorities.
• Emergency or safety: to protect against imminent harm or to respond to emergencies.

Third-party responsibility

• We require partners and service providers to maintain confidentiality and reasonable security measures.
• However, Healora is not responsible for the privacy practices or security of third parties beyond the scope of our agreements.

Security and Confidentiality

Security measures

• We use managerial, technical, operational, and physical safeguards appropriate to the sensitivity of the data, including secure storage, restricted access, and monitored systems.
• Passwords: Healora administrators do not have access to your password. Do not share your password with anyone. Always log out after using the site.

Limitations and liability

• While we implement reasonable protections, no system is completely secure. Healora is not liable for unauthorized access resulting from events beyond our reasonable control, including hacking, government actions, or failures of third-party networks or services.
• If you suspect unauthorized access to your account, contact us immediately at healorawellnesscentre@gmail.com.

Data Retention and Deletion

Retention

• We retain personal data only as long as necessary for the purposes for which it was collected, or as required by law.

Your rights

• You may request deletion of your personal data or withdraw consent at any time, subject to legal or regulatory retention obligations.
• To request deletion or deactivate your account, contact healerawellnesscentre@gmail.com.

Children and Minors

Parental supervision

• Our services are not intended for minors. Parents and guardians should supervise children’s online activity and use parental controls where appropriate.
• If a minor’s personal data is collected without parental consent, contact us to request deletion.

Changes to This Policy

Updates

• We may update this Privacy Policy from time to time. If we make material changes, we will post a notice on the website or send an email to registered users so you can review the changes before continuing to use our services.
• Continued use after notice constitutes acceptance of the updated Policy.

Disagreement

• If you disagree with changes and wish to stop using our services, contact healerawellnesscentre@gmail.com to deactivate your account.

Consent and Agreement

By using Healora's website and services, you:

• Consent to this Privacy Policy.
• Authorize Healora to collect, use, process, and disclose your personal information as described in this Policy.

Contact Us

Your use of the website and services is governed by this Privacy Policy and our Terms of Use.